I rang up and asked them for a quote to remove an existing dishwasher and replace it with another i had all ready purchased. I had all the required parts and ensured that the new dishwasher would fit into place. He told me that he couldn't quote it and would just see how long it took him. He then sat back and watched his apprentice install it and remove the old one for 25 minutes, then he charged me $250 and was reluctant to write me a receipt.