Gotcha Magic

3.8
based on 12 reviews

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12 reviews about Gotcha Magic

Anonymous
verified email - 24 Aug 2022

I was happy with everything. The canvas was good quality I bought and Oli looks supa cute in it.

24 Sep 2021

The ladies that photographed my kids were amazing. They were so loving and fun and very professional! The preview photos looked amazing!!

jamie-o 08 Jul 2022

Fake comment

verified email - 17 Sep 2021

The ladies that did my daughter's photo shoot in Maitland NSW where very lovely.
The photos are absolutely beautiful.
I highly recommend using this service. Everyone I have spoke to on the phone have also been very professional.

jamie-o 08 Jul 2022

Fake comments

19 Aug 2021

We were stoked with our finish products and also with the ladies who looked after us and our girl.

customercareg 20 Aug 2021

Hi Aimee,
Thank you for your kind words and were so happy you enjoyed your experience with us.
We look forward to seeing you again soon.
Kind regards,
Yvette
Customer Care Manager

jamie-o 08 Jul 2022

Fake comments

verified email - 25 Mar 2021

Sorry this is not for the Gold Coast region, it is for the Gotcha Magic company in general. I had my photography session in Browns Plains.
So... I will start off by saying I am quite disappointed.
I will start with the positives. The actual photography session was amazing, and my little one had an amazing time. The staff made him laugh/smile the entire way through. The staff explained the offer(s), and it seemed too good to be true - and it was.
I went today to select and purchase my photographs.
I was told on the day of the session that I would be able to see ALL of the photographs on the day and select the ones I wanted. What actually happened was I was provided the choice of eight different photographs (the photographer took over 80 at the photography session). Worst of all the photographs that we told the photographer that we loved on the day were not apart of that selection. The photographs chosen to represent my son by complete strangers are, yes nice photographs, but do not show his personality one bit. My partner actually walked away as he was upset that the photographs we wanted were not apart of the selection.
Additionally, I was told on the day of the photography session that the price was negotiable due to the pandemic. We would select a budget and the consultants would work around that. No, we got there and these were the packages and the prices. Which were ridiculously overpriced. I have seen so many alternative options for cheaper that provide you more.
Additionally, we were provided with one complimentary photograph which the lady didn't show me until after the purchases and documents were finalised. I did not want to seem rude so I did not ask till the end. Surely, the complimentary one was not one that I had just purchased, guess what it was. So, I actually ended up purchasing my complimentary photograph. All the lady could say was the one I purchased with show more of the background, and be bigger OR that I could replace the photograph I purchased with one of the other photographs (which I did not like as much).
Furthermore, the final photographs have their watermark in the bottom righthand corner, which should definitely not be there as I purchased it. The photographs are not high resolution, and I can achieve better resolution on my phone. I am not usually one to complain but this experience was upsetting. I will definitely not be utilising this company in the future.

Approximate cost: $750

verified email - 23 Dec 2020

Way way way far too overpriced, will not answer any questions about pricing before photo shoot, for good reason! you will soon discover that they are asking thousands of dollars for a bit of kids dress up and Photoshop work! prices are insane and definitely not worth it! ranging from over 3 thousand to 12 hundred for the packages and single photo they are asking over $500! there is no way I would of wasted half an hour of my time if I had of known the prices before hand. The scam is they get your kids involved and think once you see the photos they produce you will pay thousands! sorry not me, your prices are close to ridiculous - should all be far cheaper, a fairer price would be like 600 for the full package and around 80 per individual photo. I have worked as a graphic designer so I know what is involved, don't get suckered in people. I am talking about the company in general, I have not visited the Gold Coast photographer but from what I can see they are all the same.

Approximate cost: $1

verified email - 16 Dec 2020

The team at Gotcha! were very helpful! I am very grateful for the friendly customer service team! I am receiving my digitals just in time for Christmas! Thank you and Merry Christmas Gotcha!

Approximate cost: $158

jamie-o 08 Jul 2022

Fake comments

verified email - 03 Dec 2020

I love Gotcha! Magic's photos very much! Very happy with the product and can't wait to receive the portraits!

verified email - 01 Dec 2020

The Customer Care team were very helpful! Thanks for working with me to provide some beautiful Christmas presents to my family!

verified email - 24 Nov 2020

Gotcha! Magic were so accommodating regarding the edits. I have great feedback to pass on to friends and family. Customer service standards have deteriorated by many companies over the years but Gotcha! Magic's dedication to getting the images right for the customer is second to none.
I think they have done an amazing job. Can’t thank you enough for all your efforts to get the photos perfect for us! Really, truly appreciated.

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