4 reviews about Giovanni's At The Grosvenor

verified email - 15 Oct 2017

The wait time was a little long, the pizza was just average, the food took a little long to come out. It was an overdrawn evening that wasnt worth the price tag.

verified email - 20 Dec 2012

I have been here several times now and it seems to me the food and the service are going further downhill. The food is expensive, yet the quality is poor and not worthy of the price. I don't know if a new chef or new management is the answer. The staff are not friendly or knowledgeable about the menu and generally have a bad attitude. I won't be going here for food again.

Hi JMS1984, there is simply no excuse for rude and ignorant customer service! We would likely avoid such an establishment based on this element alone. Thanks for the heads-up! Reeces

verified email - 15 Jul 2012

One star is generous for this place

I can appreciate that sometimes people have a bad night. But let's say I give some elements the benefit of the doubt - it was still woeful. Let's start with the wait, only 3 person deep, but was for 30minutes. Worse still when I finally got a waitress attention - to ask her how long it might be, she said "I don't know" no ballpark estimate or even, no apology but wasn't expecting one.

Finally got a table for two. Waiting.

We were already committed by this stage, so 20mins later they took our order. Whilst ordering our mains, I asked a suggestion for matching wines? She said "I could get the bloke of there, he might know?" I thought this might take another 20mins, so suggested not to bother the sommelier.

40mins later our food came and we both ordered pizza as this was suppose to be the meal which would come out the fastest. And it was terrible "Leo's Pizza" made up of layers of cheese was no taste, no flavour and definitely not $27 worth of pizza! My partners was similar, even though it was meant to be a completely different style of pizza. Least hers was only $19 for the same rubbish.

The Australian white I had was disappointing, but the highlight of the evening. If we weren't starving, we would have walked out like we say at least 4 tables do during the evening.

Lastly may I add, when I walked out - I have to point out that I did not see an Italian in the kitchen? I am not suggesting that Italian's can't make chinese, or kiwi's can't make Indian food. Just that make where's the Gio in Giovanni's? Sadly, this lack of authenticity this was reflected in the meals we had.

Would never go back, and from a person who tips regularly. I feel they should have given us a major discount - rather than dream of a tip - which of course didn't come! Terrible

Approximate cost: $22

TooStronk 16 Jul 2012

Gees, 'I don't know' ? that's where I would walk out.

Hi Parge, clearly a less than optimal experience. Hopefully, the business in question will take note of the complaints and work to resolve issues. Thanks for your honest and candid review. Reeces

verified email - 19 Dec 2010

The location is pretty convenient and the pasta here tastes wonderful as well as being not too expensive.

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