Extremely helpful. We brought a bed from them they allowed me to crawl under the bed to take a look at the set up, they came up and put the bed up. When we moved we couldn't undo the bolts. Called them to see if they could help us. Yes came the reply on the phone. WOW!!!!! Totally awesome!!! Very helpful and they did indeed get the bolts loose. I'm extremely impressed with this company would have absolutely no hesitation recommending them to anyone!!!!