I made an appointment with the owner of this business to renew my passport being 10.30 AM Saturday morning. I arrived 5 minutes early to be told he had gone home. A staff member was telling a customer how the owner was semi-retired and didn't spend much time at all at this Australia Post outlet. Great! I tell the staff member that I had made the appointment with the owner so he was well aware. A female staff member said she would attempt to deal with my passport renewal but she had her 'L' plates on. She did say if it had been a new application she could not have processed any of it. Needless to say I was extremely annoyed as any professional business owner would not behave in this manner. Had I any idea I would have chosen another outlet. The girl tried her best and it took three attempts before the photo costing $33 was likely to be acceptable for a passport. After she completed the process she then told me my renewal would not be progressed until the owner was available to check it. In his state of semi-retirement and total disregard for me arriving for my appointment he himself made with me, who knew when that would be? It appears he likes to enjoy the commission he earns from processing passport applications but doesn't show the courtesy of being there for the appointment. For passport applications I suggest you choose another Australia Post outlet.

The staff at Frankston Heights Post Office are very friendly and helpful. They go out of their way to make sure all your requirements are met. They also stock a great range of gifts too. I especially like the candles that they sell.

Staff are super friendly and attentive. The shop is always well stocked and tidy. Highly recommended for anyone in the Frankston area.

Can't be beaten on customer service! A very big *THANK YOU* for going that extra mile to make sure my parcel was delivered to my door.

This post office is not the closest one to my house but I go out of my way to go there as the service is exceptional. I use them every day as I run an online business and they are always so helpful. They were very helpful and full of advice when I first started using them as I was unsure of the best way to be sending my items. They helped me work out the cheapest way.