We approached Flight Centre in Berwick for our Fiji holiday. We usually book holidays without using an agent, however as we hadn't been to Fiji before thought we would seek some professional advice.

Upon receiving the quote I thought it seemed way over priced. They quoted us flights + 6 nights in a 5 star resort for our family at almost $7000! The resort we picked is quite expensive, however I still thought something wasn't right.

I rang another Flight Centre (knox) and asked them to quote for the same hotel for 6 nights. When the lady called me back she said she could actually give as 8 nights instead of 6 due to package deals the hotel had on offer (which the berwick office did not tell us about). Knox Flight Centre quoted is $5600 for flights, 8 nights including full buffet each morning and travel insurance included (which Berwick did not include either). Needless to say, in the end we booked with the Knox office

I find it hard to believe we received two completely different quotes from the same company but at different locations. We will definitely use the Knox Flight Centre and steer clear of what appears to be a money hungry Berwick office.

Flight Centre-Berwick, Vic. We found this agency to be completely imcompetent when attempting to book us on a trip. After discussing at length with us the wonderful experience it would be to cruise Panama and central america as is was 'somewhere different' we discovered that after we had paid she had booked us on the wrong cruise. Left the same day but went to the Carribbean. It was only discovered because I went onto the website to look for our cabin. Upon pointing this out to her she was unapologetic and then told us how much extra it would cost for us to be put on the correct cruise - the one we were supposed to be on all along. We complained to management who never even had the decency to call us back at any time. In the end we asked for our money back and did it ourselves online directly and were then guaranteed we were on the correct trip! I could not believe she looked us in the eye and said that because we had initialed a piece of paper that simply stated the ships name, no destination, no details or itinerary that it was our error. Its not our job! We said book us on Cruise 'A' and we pay and sign on cruise 'A' and she has mistakenly booked us on cruise 'B' and somehow its our fault and we were then treated like dirt. The store manager was unavailable (at a funeral) but never contacted us and then the area manager never bothered to call us either. Terrible service, very unprofessional and as a family who book 2-3 trips a year we will be taking our business elsewhere and telling everyone we know in Berwick not to use Flight Centre.

Approximate cost: $12,000.00