After making contact they did not send me my booking time,I contacted them,it took them a long time to send the next one that never actually arrived.I phoned them again to find out what I should take with me to find that my booking was the next day.They arrived late,were not organised to the point of "where are the hair straighteners " as a staff member took them home.I did not get to look at any photographs as a guide to what I might like, this was one of the services I was told I would get.They straightened my hair firstly with hot tongs and no product in my hair,the rollers got so tangled that they were forcefully pulled out, all this when I told them I wanted my hair curley as it is naturally that way.Then at the end of the rushed photo session [because they were running late] I felt bullied and harrassed as my visa or their machine was playing up I said I would go to my bank and they then held my clothes until I returned even though they were given a very large deposit in cash.I was given about 10 minuites to decide what I wanted.They rang me 4 or 5 times while I was gone, told to hurry up and to end this HORRIFIC experience, not happy with the finished product,no-one has seen them but me, they were supposed to be gifts for my sons.After contacting them on many occasions I still have no satisfaction,they say they need to look at file then NOTHING

Approximate cost: $4000.00