Because every time I need something done there do it correctly

I am not the sort of person who leaves bad review & I always give people the benefit of the doubt and multiple chances but I have reached my limit with essential beauty.
I have gotten 6 piercings at essential beauty and the staff at essential beauty have botched the piercing up every single time. I have had my helix and nostril piercings for 2 years and they still haven’t healed correctly and I have had nothing but trouble since I got them.

The piercers at EB botched both my helix and nostril piercings to the point that my body physically cant heal them. I have had lumps, scaring, etc. I have had essential beauty attempt to ‘fix’ there mistakes 4 times on each piercing and they still manage to make it worse every time and they actually made me pay a fee fot them to try and fix the mistakes they make and even when unsuccessful they wanted payment. I also have had my lobes done and they put a bar that was too short in and a clip on the back was way too tight I had to go the doctor to get my ear looked at and then the piercing removed as the ear swelled over the piercing. I then went back to get them to fix the mistake and once again I was charged for their incompetence. Staff also put the wrong jewellery in and made me pay them to get it switched out to the correct one I asked for.

I went in for a simple nose piercing jewellery change and ended up with having a piercing whole that is unusable. I bought a nose ring to put in from EB and I attempted to put it later that night however I couldn’t get it in so I called and asked to get it put in the next day for $10 and the lady said come back in the morning and said don’t worry about putting the old stud back in because my nose has been pierced for 2 years so I left it and went back in the morning and they tried to get it in and apparently they couldn’t and my 2 year old piercing had completely healed in 6 hours. They then proceeded to grab a needle and try to re-pierce it without my permission they just grabbed a needle and tried to open the piercing, I DID NOT AGREE TO LET THEM STAB ME WITH THIS NEEDLE AND MAKE ME BLEED, they never asked me if they could do it. They then told me the reason this happened is it never healed properly and that it was a bad quality piercing, they are the ones who did it in the first place. After all of this they were unsuccessful and mow I have a swollen sore nose, no piercing whole and they then made me pay them for trying to change the ring and reopen the piercing even though they were unsuccessful. So I paid $80 total for a piercing that is now close, a nose ring that I cant use and for horrid customer service.

Approximate cost: $80

Helpful friendly staff wide range of jewelery some a little pricey but overall affordable. Piercings done in seconds have only ever had one piercing go wrong.. my navel was done crooked but was told to take it out let it heal and they would re pierce for free which wasn't too bad!

wow this place truly rocks from piercings to waxing to making you feel like a million dollars with a trendy new hair do always aiming to please and service there customers with a smile

Approximate cost: $50

I was given an Essential Beauty gift voucher as a present, but it had to be used at the store where it was purchased. So I drove all the way to Elizabeth for this massage that turned out to be the worst massage ever. It was supposed to be a 30 minute massage, but because I was pregnant at the time, they apparently couldn't do a back massage. So they gave me a neck massage. It only lasted about 10 minutes and to say it was less than soothing, would be an understatement! The girl had a clicking knuckle joint, so every time she moved her hand, I could hear her knuckle clicking right by my ear. It was very off putting. And the massage was so forceful, I had a sore neck and a headache afterwards. I felt very cheated out of my $30 voucher!

2nd degree burns to bikini line and one arm. when i went back the next day to complain the manager tried to tell me i was allergic to the wax. as a nurse i can identify a burn when i see one! no apology, no admission of error. when i spoke with other nurses regarding this two people had similar stories. if the wax is over heated it spreads well, therefore using less and saving money.