We were renting a house through this agency and I have never come across an agency who ignores tenants quite as profoundly as this one. I found it very hard to elicit any response from them via email. The two responses they did manage in a year were after repeated emails where I've had to specifically request a written response.
They arranged an inspection and couldn't make it - they rang and left a message asking for permission to inspect the next day and went ahead with it despite not obtaining permission (my phone was out of range that day).
Tradespeople were arranged poorly, the property has several plumbing issues and this was not tended to by the agency in a timely manner.