We were most grateful for all the care shown during this trying time. Everyone was very helpful, and things went smoothly. We only had good feedback from people who attended Mum and Dads funerals.

Dubock Funerals provided us with exceptional service and continuous updates regarding the preparations for my mother's funeral, ensuring everything ran smoothly on the day. Particular thanks to Kester for very prompt service at a difficult time.

My mother passed away recently and we organised for Dubock Funerals to arrange and carry out the Funeral. Everything was arranged with a minimum of fuss. The family could not recommend Dubock Funerals highly enough for the little extras they provided at no extra cost.

A truly compassionate delivery of services in the most difficult of circumstances. your attention to detail and our every request was exceptional. Your process was transparent, clear and seamless. We felt our father was safe in your hands at all times. And we felt cared for.

Very empathetic and compassionate; attended every little detail with kindness and understanding, towards both family and friends. Keepsakes were of the highest standard and much appreciated. Anne was delightful to liase with, and provided much needed support and information. Very happy with the service.

Kester was extremely helpful, sensitive and caring and made a very difficult time just that little bit easier. The memorial booklet was the best I've seen and is much appreciated.

At a very difficult time in our lives Dubock Funerals handled every thing with great dignity and compassion.

I can not think of how the service provided could have been better. Everyone with whom I dealt with was sensitive, professional and genuinely helpful. I felt no pressure; only support. A quality service.

The kindness and understanding I received after an early morning phone call informing me of my Mother's passing was much appreciated. The continuing empathy helped the family greatly.

Overall Dubock Funerals were very good to deal with – Kind, compassionate and nothing was a problem for them to organise. BUT they did incorrectly advertise the time of my Dad's funeral (11am instead of 1pm) which unfortunately did impact on some of Dad's friends and work colleagues attending his service. I understand we are all human and mistakes are made, and Adrian did re-advertise but unfortunately some people still came at 11am and couldn't stay for the 1pm service. My Mum was particularly upset and distressed by this mistake...

Also I was not happy about being charged on the bill for the funeral notice – seeing as you had incorrectly advertised it initially and UNCLEARLY re-advertised it again... I thought charging me was in very poor taste and as it was YOUR ERROR, you should just not put it on the invoice!! I didn't pay it out of principle but it still made me feel cross and annoyed that you would even do that at such a time!!

Overall it was a good experience – the service was well organised. If not for the funeral time error it would have been exceptional...