Unprofessional, arrogant, and appalling service. Likes to provide expensive options for simple routine procedures. Does not explain why I need x-ray for my whole mouth when I only have have pain in one tooth. Will mislead you into believing you need more work than what is needed, she will not outwardly lie, but will make snide comments and lead you make health decisions that benefits her more financially.

For someone who has worked in the industry for 25+ years, her behavior, professionalism and attitude is beyond the pale. Criticizing and insulting someones previous dental work history done by other Australian educated and qualified dentists because she felt insecure about her abilities is arrogant to the extreme.

Hopefully, she has accrued enough money and will move on so more caring and competent dentists can move in and replace her. But judging by her years of experience and lack of patient care, she will probably be still scamming unsuspecting people. She is an example of health professional who looks at your wallet before asking about your health issues.

Her attitude towards patients is clearly written on the permanent scowl she has on her face. Dr Sophie Thuy Nguyen DEN0001255763 - AVOID.

Approximate cost: $600

I came here for general checkup and clean and found that I had gum disease . That explained why my gum were bleeding when I brushed my teeth. I took more 2 visits for perio treatment. It was little sore but really gave remarkable effectiveness after that. My gum stopped bleeding. My teeth are stronger . My breath is fresh.
I come back every 6 months for checkup, cleaning and review my gum. My gum continues keeping healthy after treatment over one year.
Thank Valinca a lot for your gentle, careful and hard working on my gum and my oral health.

Also thank Dr. Sophie helped me with beautiful bridge on my front teeth. It makes me more confident when smiling.

Thank receptionists for your always warmly welcoming.

"Been here a few times with my son and the recent service was just terrible, the receptionists are the most rudest people you can the ever find and we will never go there and trust the people there again.

The dentist asks you if you would like a fluoride treatment "free of charge" I would've said no but her exact words were "it's free". Not that you get 100% back, but it's free.

When paying, they ran my medibank private card through and billed them for a checkup plus fluoride treatment plus the cleaning (which was all I wanted.)

The dentists create a separate manual invoice to me which ONLY mentions the cleaning. So the dental practice scammed Meduibank private financially and me morally for fluoride treatment and checkup.

Then when the dental hygienist finished she asked whether I would like a fluoride treatment. I would've said no but her exact words were "it's free". Not that you get 100% back, but it's free.

They then made a separate manual invoice to me which ONLY mentions the cleaning. So the dental practice scammed Medibank private financially and me morally for fluoride treatment and checkup.

AVOID AT ALL COST

Approximate cost: $900

Dr. Sophie Nguyen is a trusted and an expert in her field. she gave me expert advise on how i should clean my teeth and also she is great. joyful and professional . Need to book before you come . medium waiting times but thats generally ok as lots of people come

Dr. Sophie Nguyen explains in a professional manner about what how you can improve your dental health. Good service. Need to book in advance as usual and the business opens 7 days - a plus!