I had an excellent experience purchasing online. The best price. In Stock. Superfast delivery. Will happily purchase again from them in the future.

I recently purchased an Olympus Lens with this company. I initially made an enquiry online and received a phone call the next morning. The item wasn’t in stock at the time however was contacted by the salesman when it was and the item was delivered within a short period. I found the customer service exceptional especially when this is sadly lacking so often..

Approximate cost: $1600

I bought a compact Nikon digital camera from these guys about 8 months ago, and at the time they seemed fairly friendly, although the sales people would not listen to what I wanted and kept trying to push one particular brand, one that was embroidered on their store staff shirt, which makes me wonder if they already have an agenda to sell their preferred brand. Only 2 months after purchase, it broke. When I took it back they were only too happy to send it back to the manufacturer but when the camera returned from the manufacturer apparently fixed, I found the problem persisted. When I pointed this out, the staff tried to blame me for not taking proper care of the camera, which is unfair and untrue. I took extremely good care of the camera, never dropping it or knocking it at all. When I asked for a refund after the second time it broke, they refused, saying it had to be returned to the manufacturer of repairs again.

Skip forward a couple more months, and I have just had this camera returned to me after the third time of it breaking, the same problem. Constant "lens errors", freezing up, unable to read memory card etc. etc. Diamonds still refuse to give me a different camera or my money back. According to the Office of Business and Consumer Affairs, I am entitled to a refund if the product I purchase does not do what the salesperson says it will do. I am not mistreating the camera, nor do I have unrealistic expectations. All I want is a camera to take photos reliably. I will never again buy a Nikon digital camera, nor shop at Diamonds. Terrible quality and service which is fine until something goes wrong, then it definitely goes missing.

Approximate cost: $300