We've been going here for ages and they have always been great. The chocolates have always been way overpriced but we went for lunch. I'm not sure if its new management or what but I'm not going back after the last time. It was 11am and we were informed that they had run out of half the things on the menu. So I asked for a toasted cheese snadwich. I was rudely informed that they do not make special orders as they no longer have kitchen facilities. FOR A CHEESE SANDWICH!!! I told her that was rubbish as they had done it for me before and if they'd run out of everything on the menu by 11am maybe they needed better planning or they should erase the items off their menu (its just a blackboard that stands in the shop). So she told me the town have a milk bar and a bakery and if I didn't like it I could go to one of those. It was disgusting service and I really hope if it is new managment that she goes out of business really really soon. Someone so needs to explain to her that CUSTOMERS PAY YOUR BILLS!!! You need to feed them what you say you can or go out of your way to solve the problem. Absolutely never going back now and telling everyone I know to avoid it too.