Cream is one of those places which looks great as you pass by - everyone dining outside looks as though they're having a wonderful time.

Inside, however, was another story. The acoustics are poor; my husband and I had to practically shout at each other, despite being jammed into a very small table. The waitress brought my husband the wrong dish, and we had the feeling of being rushed to finish our meal and leave.

Overall, I can't understand why Cream is so popular.

This place was really quite expensive, and not really worth what we paid. We came here for a hot drink and some nibbles, and then went for a glass of house red (which was pretty awful!). I got a hot chocolate, which confused me at first because I couldn't taste any chocolate--until the waiter explained to me (after I'd asked) I had to stir the drink because they'd used some kind of melting chocolate thing. Well, it would've helped if he'd told me that when he served me the thing... The nibbles were okay, though they don't make up for the rest of the experience. Definitely won't be returning.

Popped in for a quick hot choc on Saturday after lunch and even though it was quite busy we were able to have a table inside. Staff were friendly and our order arrived promptly. Can't go past the top deck hot chocolate.

Really loud and a little expensive. Cute guys work their and that is a bonus! I think that having more windows open will make it less louder and air flow will also be good.

Often come here for a hot chocolate. Have been in several times for dinner on different days of the week when they have been very busy or fairly quiet. The staff have always been happy and welcoming and make sure that the meals are what we wanted when they arrived. I had the pad thai there one night but couldn't finish it as it was quite a large serve and the staff double checked that there was nothing wrong with the meal. Nice place to eat or just grab a hot chocolate.

This place has a lovely feel to it & the seating is nice & open-plan. Service staff were very welcoming to us as they gave us our menus. The food was delicious - but rather pricy. Our favourite was the waffles, and the coffee was quite decent too.

A group of us went to breakfast at Cream after being ignored for 15 minutes at another cafe close by (no greeting, no menu, no acknowledgement when we walked out!). It was then a pleasant surprise to be greeted at the door at Cream, by a smiling girl who offered us menus and water. Our order was quickly taken and breakfast followed shortly after. The coffee was good enough to order two of, and the bacon and eggs on toast was comforting and nicely done.

I was here with family a few months ago and while it is very pretty and the food looks great - the service was horrible. We ordered coffee and cakes, and we had drank and finished our coffee for about 20 mins with still no sign of the cakes. After complaining and telling the manager not to worry about the cakes as we had somewhere to be, the manager was unapologetic and still charged for the cakes, We paid and did not realise and after going back for a refund the staff member was quite rude.

Approximate cost: $Moderate.

It was a nice experience. The meals were pricey though the meals themselves were quite good. The waffles there are amazing and I would go back to have them again (though the price is a major sticking point). The place feels very classy and the service staff are polite.

I really don't see what the fuss is about this space! I haven't been tempted to go back for a full meal after a not-so-nice experience for cakes and coffee. The wait staff I had the misfortune of encountering was staring blankly at me when I asked what coffee they served or if they have a special coffee (I'm not from Canberra or Australia) and had an unfriendly and smirking expression saying they have the usuals, you know, coffee. That's rude!

I had a friend with me and we shared 2 slices of cakes that weren't impressive either. Won't be back for sure.