Coco Cubano

1.0
based on 1 review

1 review about Coco Cubano

verified email - 19 Jan 2014

My brothers invited me out for lunch to try out the new Coco Cubano at Macarthur Square. Noticed on menu, $4.00 extra for salad. Ordered my battered fish & chips, that's it. Plate came out surprisingly none of us asked for salad, yet we all had salad on our plates. Anyhow I thought bonus, no big deal but are they going to charge us for something we did not order as extras on our plates. So I start tucking in fish & chips were great buy then I forked into a whole heap of appetizing looking rocket salad & I notice that on the back of one of the rocket leaves something has hatched its larvae onto the back of the rocket leaf & left eight tiny grey eggs all bunched up in two lines of four. Each egg was about half the size of a caviar egg. I called the waitress over, not making a big scene I told that I didn't order salad for a start. People were also watching. She replied, all of these meals come with salad. Go figure with what the menu reads. I then counted & pointed out the eggs to her. No real reaction just said she would be back. She came back to tell me she would take it to the manager. She then leaned into my plate reached over & physically put her fingers into my salad to take the one rocket leaf out of a big pile of leaves. She pulled it out stepped back & walked away. After attending to other matters five minutes later she returns like nothing's wrong as if it's okay to have a bunch of foreign egg/larvae matter on your salad leaves & asked if there was something else that I'd like. At the time I said 'No, Thank You'. I think I was a little shocked by the lack of proffesionslism & good quality customer service. A waitress sticking her fingers in your food to pull out a piece of rocket leaf with eggs on it! Come on guys. Where's the respect & manners gone. No apologies or acknowledgement. Just plain rude & very inexperienced staff. I ate the fish & chips, left the salad. We then left. With great disappointment.

Approximate cost: $17

Velvethearts 20 Jan 2014

Wowsers! I would of complained to management and taken it further, hope you didn't pay for your meal/ or discount was applied! Terrible way to acknowledge and deal with a complaint! A place to avoid for sure! Thanks for the heads up!

Moonshine 20 Jan 2014

Unfortunately no free meal, not even a discount & yes I should have asked for management immediately. I guess I didn't want to cause a seen. I've now changed my ways as part of my new years resolution & it's to start standing up for myself more. Thnx for your comment & interest. This will not happen again & I will be standing up for my rights from now on & to not let people tread all over me. Woohoo lookout.

Iloveshopping 20 Jan 2014

wow, that's not great service at all thanks for sharing

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