Cleaning Force

4.2
based on 53 reviews

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53 reviews about Cleaning Force

verified email - 14 Apr 2018

we are extremely pleased with the service we received from cleaning force. Adam and Kyle took their time and get the job done.

Approximate cost: $515

verified email - 12 Apr 2018

I was very pleased with Sam's respectful, understanding and caring attitude when he steams cleaned carpets in my house. Carpet stains were mostly removed and the carpets looked new and fresh. I highly recommend cleaning force services. Also, the prices were very reasonable and intake call staff was polite and professional.

Approximate cost: $176

Cleaning Force 12 Apr 2018

Thank you so much

verified email - 12 Apr 2018

I was looking to have our oven clean, and luckily I contacted cleaning force and in turn, I happen to meet Mr. Mike from cleaning force. Amazing service and immaculate customer and social skills, this is what I can describe Mike. It was a pleasure to meet him and the amount of knowledge he imparted was tremendous. Price was the same that was promised, rather Mike gave me a quote before starting. Totally a new thing for me and he made it so easy. Would love to recommend him. People like Mike are an asset to the organization and I hope and pray for the very best for him and for his company.

Approximate cost: $120

verified email - 30 Mar 2018

1. Have the cleaners been doing the required cleaning for your office? YES
2. Are the cleaners reporting on the said schedule of cleaning? YES
3. Are the cleaners giving your office a good clean? YES
4. Are you happy with the service provided by our cleaners? YES

Approximate cost: $1500

verified email - 30 Mar 2018

I would confirm that my house has been cleaned at 6 Baglione Green to a very good standard

I would recommend the cleaners who cleaned my house and the company to my friends

A job is well done and a good price and timeframe

Approximate cost: $390

verified email - 26 Mar 2018

BEWARE BEWARE
The company does not perform to a standard acceptable to real estate rental agents, does not listen to clients, does not offer a refund when they get it wrong and in my view just don't care.
We contracted Cleaning Force to clean a 4x2 empty house as a Vacate Clean - to standards acceptable to rental agents. Cost $528.
What we got was a house that failed the agent's exit property inspection - after a supposed 8 hours of cleaning.
That can happen - rogue operator etc - however my issue is not so much the poor cleaning standard. It is all about the way the complaint was mishandled.
After receiving the agent report we immediately forwarded the detail to the person we were communicating with for the clean - by email, voice mail and SMS. Requested immediate contact to meet on site and discuss the issues.
ALL attempts to contact were ignored.
Rang again next morning to again try to meet on site. Finally got someone to answer their phone at 9:00am. She promised it would be referred to manager. Got nothing. As this was a time sensitive issue advised by Phone message & SMS that in absence of them responding or attending cleaning would commence at 10:00am. Got nothing. Started re-clean at 10:30am. My time, my effort.
At 1:30pm called again and finally reached initial contact person who denied any knowledge of discussion with staff member and THEN offered a re-clean - showing they do not listen. Advised I wanted a full refund and an answer by close of business that day as the Re-clean was now done - by me. Promised it would go to "the manager" - unnamed and unavailable to me.
Got an email during the afternoon, not from the manager, advising they do not do refunds but would do a re-clean - still not listening.
Again, wrote providing full details of issues, photos of filthy cleaning rags from my Re-Clean. Requested refund in 24 hours. Got another refusal to refund. Advised we would write review and take further action to recover. Ignored totally.
BEWARE - do not get ripped off. Make sure you spend the time identifying FULL extent of any cleaning and then spend more of your time checking the quality of their work. Don't get caught - hold payment until AFTER agent report or you are TOTALLY SATISFIED.
It is ALWAYS easier to satisfy a disgruntled client than it is to miss out on business because of poor Word of Mouth.

aprilg871 06 Dec 2019

This is a very similar story to me. Did you ever get your refund?

jitens 30 May 2020

Poo company dont have sence

verified email - 18 Nov 2017

I am happy with the customer service experience, i received from cleaning force team. Cleaner's were professional and they were on time and did a fantastic job.

Approximate cost: $540

verified email - 16 Feb 2016

Australian Cleaning Force's service is excellent both from Steven the cleaner and the office. Great communication.

Approximate cost: $70

verified email - 11 Jan 2016

I have clean my house with an ordinary company, they have worst experienced with them, my Friend suggests me Australian Cleaning Force, They give an estimate and full
satisfaction about my cleaning services. They clean my house with short time. They are very good in their business.

nathang4 21 Jan 2018

Good thing hear they lived up to their words and did a satisfying job

verified email - 11 Jan 2016

When I hired Australian Cleaning Force, I have never accepted that they are very good in their business, I am impressed. They work on time with quality.

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