wow. Placed an order and paid. Was then asked to provide a bank statement and photo id. Refused to supply and the order was canceled then telling me 5 days for a refund. The staff is rude and unhelpful, making me feel like I'm scam

My advise if you are considering purchasing from Centre.com is don't!
Whilst their products are reasonably priced if not cheaper, their customer service is beyond terrible.

I ended up with a faulty MSI motherboard and 3 months later I'm still waiting hear from centre.com what is happening. Despite weekly attempts to contact them, I've barely received any response from them.

I'm now at the point where I've contacted the ACCC.
My advise checkout Scorptec or Umart, they're reasonably priced and have good customer service.

Approximate cost: $399

Great prices and fast delivery. Thanks to the team at Centrecom Sunshine online. Will recommend!

Approximate cost: $200

The laptop I purchased is great, but the advertised bonus promotional items have not been delivered. Absolutely no response to 8 phone calls, 2 online tickets or several emails. Interestingly, the online sales phone number has been removed from their web page. Nobody is answering or dealing with this issue, very disappointing.... I cannot recommend them... I'll be contacting Consumer Affairs tomorrow.

Approximate cost: $3500

They are selling faulty products. For $2200 CPU I had to go to store three consecutive days for different faults in the same CPU. Very frustrating and disappointing service. Absolutely, third class services and products. Don’t trust them ever.

Approximate cost: $2200

I have been in the I.T Field for 10 years some of which i spent in government,
I have never experience problems like this and i have dealt with Umart, PC case gear,
even MSY, all other Australian providers all of which have followed consumer rights. However i spent over $5000 in multiple systems with Centrecom,

First of all upon inspecting all products i found indications of over 60% of products sent refurbished.

Second the 3090 i ordered was running poorly since i got it in terms of performance, however when running another normal game it produced FPS lag due to temp,
even though the system it was in is worth over $10k with extremely efficient cooling. upon the fps lag the display went black and the fan rpm was stuck at 99%
rpm. at this point the card melted and was no longer functional.

Third the motherboard i had issues with the second it arrived x299 was one of the products that looked refurbished upon installing it correctly i noticed a few
issues which led to multiple sparks and fires. at this point i gave centrecom the benefit of the doubt thinking it was just a simple mistake. I sent back the
product they sent it back with no evidence that they even touched it let alone fixed it. I resume installing it into another simple system to test with working
products it did the same thing if not worse due to the problems it had before. At this point the products from centrecom has damage and/or affected all other
products it was linked to.

Fourth is the most absurd scam attempt ive ever witnessed in this field. I claimed warranty and refund for those faulty parts above specifiying the exact
order numbers and the exact specific information in order of what to refund and what to replace i requested for those faulty parts which caught on fire and
what ever its linked to for refund, then i requested the 3090 to be replaced ande sent back a "new" one at this point someone from centrecom staff team
executed a refund for the 3090 by itsself.. mind you the 3090's have gone up in price since i purchased it at $2k They literally tried to scam me against
my will they tried to refund the 3090 which i advised against. they ignored my instructions and tried to benefit themselves.

Please what ever you do take my story into consideration and shop elsewhere do not let their free shipping fool you its not worth it.

Stay away from CentreCom Sunshine! Horrible service, Sales department, technical department, warranty department! People working there are like robots, just repeating 5 lines they have learned and not listening to customer and customer circumstances. Unhelpful, unprofessional, and they make promises that they don't keep. Will never purchase anything at CentreCom ever again. We have spent $$thousands of dollars, yet they would not even replace MSI Leopard GL65 laptop under warranty - saying that it is not covered by warranty and that my son has forcefully removed the key from the laptop. Like he has nothing better to do, but forcefully remove a laptop key that he has been waiting for such a long time. I have explained to them what has happened and they have completely ignored everything I have said, saying they know that this is not possible, and that my son has forcefully removed this key. How ridiculous is this? It is disgrace and such a disappointing service!

Approximate cost: $4500

Still no clue items sent or not. Order placed on 17th Dec, going to be a month soon. Ordered items which were in stock, then they told one of the item is sold out so have to wait, then got another message they will swap for another model which I said okay. Then got a mail few days later, old stock is back and will sort soon, then no more information as it was the warehouse job. Recently knew it is not sent yet and now the warehouse in under renovation till 13th Jan.

Worst part is phones are not properly answered and never been able to speak to a human on phone. No call back system etc. Waiting on the fate. Writing so that it reminds me to make this the last purchase from this company.

Approximate cost: $2000

I would not recommend Centrecom at the moment the last two orders I have placed have had delay after delay, with no contact or advise from them.
Parts ordered show as in stock but status on orders are waiting for stock and almost impossible to contact them.
Could not recommend them as a supplier

Approximate cost: $110

I placed my order 10 days ago through their website, with all of the items being in stock and supposedly ready to ship, but every time I call them to check on my order more and more of them seem to be going out of stock. First it was just the thermal paste, then just the RAM, now they're waiting on both the WiFi card AND RAM to come into stock before they can send my order. I need this computer for work and paid for express shipping so it would come quickly, but they've already pushed the shipping estimate back 3 times and sold me on parts they didn't obviously even have in stock. Unacceptable.

Approximate cost: $3500