Recently purchased a poncho towel from them. After an initial stuff up, having been sent pink instead of blue, was happy until I actually used the towel. It is so small it barely covers my 13 month old and is useless for drying him.
I emailed the company to let them know, and suggested they update the specific product page with measurements so no one else would be disappointed, which they promised to do.
3 months later, it hadn't been done, and I received a rude email back from them saying that updating the page is on their 'to do' list and they will get around to it. Also that obviously I have a tall child (I don't, he is bottom 3rd percentile) as no one else with older children had been unhappy with the towel.
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It really does all come down to customer service doesn't it?! Why it is so difficult for some businesses to show honest professionalism, we do not know. But they do indeed tend to make life more difficult for themselves, especially with 'Word of Mouth' being so prominent these days! Under the circumstances, we believe that you would have been entitled to have gotten your money back on this product, as it clearly was not as one would ‘reasonably’ expect. Irrespective of specifically where your baby was on the Clinical Growth Chart, the item in question should have been sized accordingly. After all, it is not rocket science. Hope you have found a better business who appreciates your patronage. Reeces