I want to start by saying the food here is divine.
We stopped in on a Sunday for an early lunch. It took around 40 minutes for the food to come out.
There was some confusion when I ordered. I asked at the counter for a hot chocolate to be made takeaway, but brought to the table with our food (my little one never finishes his hot chocolate and we wanted to be able to take it with us).
Everyone's drinks were brought to the table, but the hot chocolate did not come. I waited a little longer, then went in, and had to queue up to get to the counter. When I asked where the drink was, I was told with quite the tone "I've been calling our your name for AGES"; which I really didn't appreciate, given that I'd been quite clear when I ordered with the request, and been told that it was fine!

Anyway, great food, but be prepared to wait.