I've had my dog groomed here once before and it was just fine. today however when i brought my dog in, the owner lady (who i'd not met till today) reprimanded me because my dog pooped in her salon. he pooped cos he was scared - i didn't notice it at first. the owner told me off, in that i should apologise and help clean his poo. I was gob-smacked. at first i thought she wanted me to pay extra because she had to clean my dog's poop - which i would have done - but no, she was demanding I apologise. i told her "he's just a dog, he can't help it, he's scared". I just walked out, but she came after me! just yelling. Wouldn't let me leave, she had to be restrained by one of her workers! She then blamed me for breaking her gate (which, of course, i didn't - they've got cameras all around that gate, it was broken before my arrival). i'm walking toward my car and this woman is still yelling at me - i should have called the police or something. Her staff had to hold her back from coming after me, onto the street. Who does this? It's her business, so she can do whatever she wants? If she can be this aggressive to customers, it is scary to think she may hurt the dogs.