Ordered a DVD player online for pick up at Mt Druitt store (a good 30+ minutes train trip from my home). The lady from the store rang me yesterday to say it was ready to pick up and I must bring the credit card that I paid with. Today I make the trip to Mt Druitt. The store was empty except for staff standing around. The first guy I spoke to asked for my drivers licence and I explained I didn't have one. He rolled his eyes and gave me an odd look and handed me to the girl on the desk. She looked up my order on the computer. No eye contact, no smile, no anything. She then asked for my drivers license and I explained that I had been contacted by one of their staff and told to bring my credit card. The girl disappears and comes back 10 minutes later with another guy. Again, the drivers licence. For the third time I explain a licence is not necessary to buy a DVD player. I show him my credit card which matches with the number on the order. I show him the order email with the order number. He rings the online service, wastes another 10 minutes, then announces he is STILL not going to give me the product I bought. No smile, no friendliness, [redacted inflammatory comment]. So outside the store I rang the online service who were very apologetic, confirmed that I didn't need a license and said they'd ring the store and get them to give me the product I had purchased. I am then placed on hold for a good 10 minutes, and the online girl came back to the call and apologised that even she couldn't convince the store to release my purchase.

So off to [redacted alternative businesses] I go, explained to them the situation. They gave me a 25% (25% WTF?!?!) discount, smiled, helped me with questions I had about blue ray DVDs. WOW what a difference!!

Don't go there.

Approximate cost: $399