*ATTENTION ALL MOTHERS*
DO NOT get your daughters ears pierced here. The experience I had was absolutely horrific. I will not EVER return to this salon. The staff and the owner of the business are an absolute disgrace. My sister in law booked for my 11 month old daughters ears to be pierced, I held my daughter while my husband distracted her, we filmed the whole thing she did not move and somehow one of the girls, Jordyn, caught the side of her face with the gun as she pierced her ear, and left her face punctured and bleeding, I will never forget the scream & cry that I heard it was like nothing I’d ever heard before (not even during immunisations) as I was breastfeeding my daughter to comfort her, Jordyn came in saying that sometimes this happens, it’s because your daughter moved, I said I’m not paying she said oh well I have to check with my boss. My mother in law took my son out of the room and as she was comforting him & telling my mother what happened she looked behind the counter to see Jordyn laughing!! The girl who did the other side, Cass, came in and said of course you’re not paying for anything apologised profusely and asked if there was anything else she could do to help, the went through the aftercare and was genuinely caring and for that I am grateful. My sister in law called the owner, Samira, as she used to work for her at Castle Hill and she was extremely apologetic and said she would have her call me to apologise, she also said you can clearly see in the video that she was not concentrating. When Jordyn called to apologise she was sarcastic and not genuine, you could tell it was forced and she also said that she never blamed my daughter and takes full responsibility, she also denied saying that we may still have to pay. She was supposed to be apologising and instead took no responsibility for her actions saying it happens sometimes. This was not on the consent form and I was told it should not have happened by the owner. Samira then said she would have a meeting with her and that she would call to check on my daughter on the Saturday. No phone call. She sent me a text message on the following Monday to check in & told me that they will be providing more training to Jordyn. If that type of behaviour is allowed in their salon then obviously they have low standards for their therapists & no regard for the safety of their clients nor do they take complaints seriously. This is supposed to be a memorable moment and I can honestly say I will never forget it for all the wrong reasons.

Beauty at the Towers Rouse Hill obviously have their reviews turned off for a reason

Lauren Klinsić Robi Klinsić Daniela Katarina

Wouldnt recommend this salon at rouse hill not only was the treatment not what I paid for and very poor quality but the therapist who performed it everyone she sees me now laughs and says smug remarks to her friends very unprofessional in my opinion all because I complained

I have gone here a few times for a massage and I was impressed with my experience with Beauty At The Towers.