We went with Bathroom Innovations for the full service they offered and were willing to pay the higher quote to get it. We had some difficulties some of which they did seek to resolve, like the laying of the floor tiles incorrectly. Our biggest problem though was the drain in the laundry floor which had not been given the correct slope in fact no slope at all. We dug up the floor back to dirt to put the legally required drain in which was an expensive exercise. We had the work done back in 2015 and we are still angry to this day it was not correctly done and we paid top dollar for it.