i love bankwest. I have never once paid fees. they are located in knox shopping centre and are open whenever the shops are open so yes late thurs & friday and all day saturday & sunday. i never have to wait when i go in there. its always straight up to the counter and you never have to fill in any forms you just tell them you want to deposit or withdraw money etc and they do it all for you. i think you can also get free coffee there.

We switched to Bankwest 3 years ago and have had a few teething problems, incorrect information given, wrong card sent out but nothing too dramatic. And funnily enough all the mistakes were made by the same person.

The savings accounts and credit cards work for us, we read the fine print and know how to use them so we avoid a lot of fees & charges.

Internet and phone banking is very user friendly and a breeze to use.

I have found the customer service in our local branch at Erina Fair, NSW is superb. The staff smile, ask if you need help & then listen to your responses. My teenage daughter has Bankwest accounts, but I feel she loves the hot chocolate machine the most.

Having worked in the Finance Industry for many years, I find Bankwest is one of the good ones and we are happy where we are.

It's interesting reading the reviews below because I've had very pleasant experiences with Bankwest. I've had a transaction and savings account with this bank for almost 5 years and have never had any issues. They have fantastic deals with their accounts, although I would like to see a no feel credit card with travel insurance AND a rewards program.

Tried to get a mortgage with Bank west about 3 years ago, at the time the market wasn't that hot, they really messed me around, they keep changing their the requirements almost on a daily basis, ended up going to The Commonwealth no problem at all.

Approximate cost: $400000

Found their one-size-fits-all approach completely inappropriate for my needs and their "computer says noooooo" attitude frustrating. Eventually went to a competitor.

I went there to open a new account but i had to wait for about ten mintues to be served. Staff was friendly but because i checked everthing on the internet before i went there so it was like i knew more then them about the products.

i have banked for years and found the service very professional but at the same time they make your experience easy.

This bank just gave me a home loan and they made it so easy and it was quick. first class operators.

While we have to say that telephone staff are mostly good when you walk into one of the branches they first greet you with a smile and have a bagful of promises of fantastic things they can do for you then they get you the paperwork and sign shaking hands to seal the deal and then you learn someone somewhere didn't like the deal or the generosity of the staff who greeted you and gave you the deal so they reinvent reasons why they have to reword it and essentially give you the same if not less than other banks. Disgraceful.

First impression I was over awed by all the bright orange, very confronting. I had barely got in the door when I was asked if I needed help - hadn't even had time to get my bearings. I asked to see someone about a new a/c and was placed in what I call a pod where it took about ten minutes for another staff member to come and serve me. I actually new what I wanted - being an existing customer but felt like I was there for the first time and was offered I don't how many other things that I hadn't even requested information about. Very high pressure sales - didn't enjoy the experience one bit. Definately will go to my local branch next time I need to do something as I was so annoyed with the push for more products that I nearly walked out