Avis is a huge disappointment and I will certainly be warning everyone looking to rent a car to go elsewhere. My husband and I organised a hire car for the weekend just passed in Brisbane. We have a young baby, so we also organised a rear-facing baby car seat to be installed in our hire car also, at the cost of $30. We get to Brisbane, and clearly they do not have enough staff serving customers, because it took forever and a day to get served, and pay, and get to our hire car, but this is not my source of complaint. We went to put our baby into the car seat and the car seat was 100% wobbling and not installed properly in accordance with Australian standards. We could easily move that baby car seat, it was not secure at all. I am scared to think what would happen to my baby or any baby in that car seat in the event of an accident, she would have zero protection. My husband and I were shocked and called for help immediately. The staff were unhelpful and dismissive stating how its a courtesy for them to even provide the seat (never mind that we paid to rent it) and that the liability is ours (not Avis) in the event of an accident. We were very concerned about this and hesitant to put our baby in that car seat and go out on the roads. However it was late at night, and we were getting nowhere with the Avis staff. So, we drove to our destination, very slowly and with me in the back seat holding the baby car seat so it would not wobble. My husband called Avis and emailed Avis requesting an immediate call and resolution. Avis switchboard did indicate they were had a right to complain about this and got the Avis Brisbane [redacted due to personal identifier] to call us, that [redacted due to personal identifier] was very dismissive saying that he had an office full of people and couldn't deal the issue then. We were only going to be in Brisbane and renting the car for two days, and we really couldn't go anywhere with no baby seat installed safely. In the end, after waiting for call backs from Avis for half a day, my husband drove to a baby shop and bought the required parts (at our expense) and secured the baby car seat tightly as they are meant to be. We lost a quarter of our weekend away. After arguing with Avis, we were able to get a refund of the baby car seat rental and one day of our rental car back. We were positively alarmed that Avis is renting out baby car seats like that to the public, completely unsafe. Dealing with Avis was disappointing, they were unapologetic and really just did not care about the situation they had put us in. Unaccountable and plain unsafe, if you have kids I would highly recommend not renting a car through Avis. Very poor customer experience!