Australian Outdoor Living

3.2
based on 22 reviews

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22 reviews about Australian Outdoor Living

verified email - 14 Dec 2012

I had artifical lawn put in my backyard a few months ago and at the time i needed it done by a certain date as i was having a birthday bash at my house and this was the final piece to be done...I was a bit schocked on how $$$ it is for artifical lawn but when you think of the water saved and no maintaince other then pick up doggie presents and the few leaves you may get daily..Anyway i had a two week time frame i needed it done, on the monday of week one it was due to be done all in that day anyways i had a phone call 2 hours after the time they were ment to be there to say the main guy had done his back in that morning and need to go to doctors, so they will be there tomorow and it will be done. Tuesday came and i think they were and hour late and only did half a day and said they would be back thursday to finish...starting to get a little fustrated with there lack of care factor i said ok fair enought...thursday came and it was raining so it got cancelled i then was told they were coming friday i said i was unable to be there on friday is monday better any way Friday comes and they ring me saying we at your house but your gate is locked i was really upset and angry at this point due to lack of communication...i think i got it finished on the wed or thursday and there was so many off cuts i asked to keep them all as i had payed for them and thought i could use some out the frount...i also had way too much dolomite that is still sitting in my frount yard so i also payed for wasted product i didnt need....I will never use these guys again due to my very stressful time. I really wish i had gone with the other guys i got a quote from..

Approximate cost: $4000

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Hi Stacey13, Thanks for the detailed review and the update. While we were pleased to read that the business in question offered some compensation (after making your review public), this would not have been necessary had those responsible displayed some basic manners and communication skills. Nevertheless, they made the effort, which is in and of itself, admirable. We also hope that a sincere apology accompanied your gift card. Regards, Reeces

Also pleased to note your (respectful) TrustFactor, as most of the other reviews are from those with a mere 60%. Thank you. Reeces

Hi Stacey13,

Thank you for taking the time to share your experience and feedback.

Reeces is absolutely correct and we couldn't agree more. Unfortunately according to your feedback your experience was certainly not a typical one for our company and unfortunately we didn't provide you with our usually commended high level of customer service.

We understand a smooth sailing installation would have been preferred, however we hope the voucher was accepted along with our most sincere apologies.

Thank you again for bringing this to our attention in the first place.

Kindest Regards,

The team at Australian Outdoor Living

verified email - 06 Dec 2011

Had australian outdoor living out to install our outdoor shade blinds and we are very happy with the end result. The company was one of the more expensive quotes but I can't complain about my experience with them and would recommend. Very happy.

Hi Julie,

Thank you for taking the time to share your positive comments about our Bella Vista blinds. We are so glad that you are enjoying them. Thank you in advance for any referrals too, we would love to be given the chance to provide the same quality product and service you received, for your family and friends.

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