Our apartment was left filthy after Austral's poor cleaning job. They returned for a 'fix up clean', carrying only one mop and a tub of bleach (no sponges, wipes, vaccuum etc). They used our own cleaning products and took them with them when they left. Hair was left everywhere, the oven was dirty and the walls were not wiped. Austral provided terrible customer service and said it was not their problem. Austral outsources to local cleaners - in our case, not only did they do a poor job, they failed multiple times to turn up to our property when agreed and were uncontactable. We lost our bond money, and were forced to pay for cleaners from a different company. We lodged a case with the ACCC. Next stop, the Victorian Civil and Administrative Tribunal.

Approximate cost: $500

When they arrived at our rental that we had vacated they rang our mobile and demanded full payment, which we foolishly complied with. Then when we returned it was obvious that they had only done a superficial clean. The bathroom was barely touched, there was dust and the sink was filthy. When we rang up the company to complain, they said that they would send someone to come back. They rang back and changed the time, and then one morning we went to the apartment to let them in for the scheduled time and they didn't even show. Eventually they came, but did another terrible job. The cleaners are sub-contractors, and Austral does no quality control. We complained to the company again to demand our money back and got nothing. We ended up having to pay for other cleaners to meet the real estate agents requirements. So Austral took our money for nothing, hence they're crooks.

Approximate cost: $500

Thanks for the fantastic Job . Very friendly and professional

Approximate cost: $739

They did not clean the unit well at all for an end of lease clean. I ended up having to pay someone else to come through and clean again. I paid a lot of money to have the unit cleaned then had to pay again. Don’t use this service.

Approximate cost: $320

The worst company I've ver dealt with, they not only didnt do the job employed for but left my apartment trashed. Really wish I researched this company the amount of unsatisfactory reviews is astonishing. My experience will be shared with the ACCC

Approximate cost: $841

Varun and Pria did a wonderful job of Cleaning the House . Arrived promptly . Very Happy .

Approximate cost: $150

Varun and his beautiful wife came to our place today for cleaning. Both did such an amazing job. They’ve been quick and I was happy with their cleaning. They had a great personality as well! I really would recommend them.

Professional and immaculately cleaned. Cannot thank them enough, I am very impressed

Approximate cost: $200

HAPPY WITH THE CLEANING ... THANKS GUYS

The cleaner who came to complete the job was on time, professional, friendly and super efficient. I recommend the service to everyone!

Approximate cost: $395