Aquaqleen Cleaning Services

3.9
based on 18 reviews

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18 reviews about Aquaqleen Cleaning Services

verified email - 30 Sep 2011

We hired this company for end of lease cleaning at our old place. Couple who came to clean our house was very lovely and did an amazing job. They were there for 5 hours and home was sparkling clean. Can't recommend them enough.

verified email - 31 Aug 2011

I have tried few cleaning companies before but after using this company I am not sure I want to use any other cleaning company. I hired these guys twice recently for couch cleaning and end of lease cleaning and both time they exceeded my expectation.
Their work was up to standard and cleaners were very polite and professional. 5 star from me.

verified email - 02 Aug 2011

Excellent job, fair price. Full rental bond returned from the real estate agency. Thanks for that! Will recommend to anyone who looking for carpet or end of lease clean!

verified email - 25 Jul 2011

We had a bit of an issue with the cleaner convincing my partner that our rental agency would require us to sanitise and deoderise the carpets for our move out (not true). I spoke to Aquaqleen and they refunded us the extra money and told us that cleaner is no longer working for them. So in the end I was very happy with the service - If a company is prepared to respond positvely to custiomer complaints I find that a sign of good service.

Approximate cost: $100

I am really sorry to hear your experience with our company. If you can send me your property address that was cleaned and day of cleaning I will assure you I will sort this matter out as soon as possible.
We take it very seriously when one of our operators charge customer with out taking their consent before hand.
Please send me your details to [email protected] or call us on 1300 764516 and ask for Jimmy.
Looking forward to hear back from you.

Thanks for posting positive review after issue has been solved. Really appreciate your effort. Looking forward to long lasting business relationship.

verified email - 23 Feb 2011

Had a rug and a 2 seat couch cleaned by this company. They did a great job, got some stubborn stains out of the couch and the rug has come up well too. Very professional and prompt service, and the lady on the phone who took my initial call was very friendly and helpful. Will use again.

verified email - 01 Dec 2010

I had my 3 rooms, a staircase and landing all steam cleaned. There were some really old stains that other steam cleaning companies had not able to remove, however these stains are now gone and my carpet looks almost new again. Arguably, the best carpet cleaning company in Melbourne. Will definitely use this company again.

verified email - 02 Feb 2010

Excellent customer service and nothing was too much trouble for them. I changed the cleaning requirements so many times yet they didn't seem to get upset with me at all. That is great service! the cleaning team did a great job and I got my full bond back. They were there when they said they would be and completed in great time too!

Approximate cost: $cannot remember but not too expensive

michellem16 15 Feb 2010

I used aquaqleen when moving out of our old rented house. The took much longer than initially said. After almost 5 hours there were still several things I had to point out that were missed - ie fire place dusty, inside of cupboards etc. After moving out i got a call from the landlord saying the fan above the hot top hadn't been cleaned and our bond was withheld. In fairness once I called them and they rectified the situation and our bond was recovered. But overall the stress wasn't worth it I wouldn't use them again.. (2/5)

verified email - 06 Nov 2009

I lived in a rental and I had a the Moveout Cleaning service - they did a fantastic job. I got my bond back and the estate agent specifically commented on how clean the place was.
The boys were there for about 3.5 hours and the whole job was only $176, and this included steam cleaning - bargain! Cheapest cleaning service around, and a quality job as well

Jane 03 Nov 2010

I had Aquaqleen to do a move out clean for me and am very upset about their service.

1. The guy and his wife showed up at my place with very very outdated equipments (i was told over the phone that the cleaners are qualified and well equipped with uptodate equipment)

2. The cleaners quoted me a much higher price than what was originally quoted over the phone

3. It is clear that they had gone through my personal belongings as many items were relocated to different rooms and my personal belongings were missing (it is clear that someone had gone through my cosmetic bag and took away 2 very good quality eyeliners)

4. After the job has been done, I had to point out to many places that has not been cleaned thoroughly.

I am very upset about what had happened but what done is done. My sincere advice to you all is to never never use the service of this company.

The original quote may seem cheap but the actual price is not and you have people going through your personal belongings and taking the stuff they want.

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