I never have had a long wait for service and the tellers always have been pleasant even with awkward transactions when they have been immensely helpful and patient.
Value for a bank is not a great question they all charge far to much but the service and help they give you is fantastic they are always pleasant and helpful.
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l am not an account holder, but recently ave been back twice to complete more fiddly transactions and found the service to be unaltered; still excellent and friendly.