late jan, early feb '09, the weather was killing me and i had a very young baby at home, and no cooling, so i rang aroung, got some quotes, (major chains only use sub contractors) and the trades people dont come accross as very friendly, alpine offered me great customer service, he came out, measured up the house and told hi exactly what i needed, got a quote for me, and within a week, i was nice and cool, i did have to wait, but as they say "some things are just waiting for!!! if you want fantastic heating/cooling, get alpine cooling on the job!!!