The pump went on the tank. We had 4 visitors arriving the next day from overseas - 2 of them under 3. Needed water for everything, of course. Rang around & none could help as it was 3pm on a Friday. Finally someone suggested this mob. Told them the problem. They told us how to disconnect the pump & waited for us to bring it in. They lent us one to replace it overnight & brought the repaired one out to us on the Saturday mornig in time for the arrival of the visitors. This was a couple of months before we moved, but we still go to them for any advice or parts or repairs!