Used to be great but cannot find the website anymore and the phone does not answer!
This week I had a minor incompatibility issue with a toner cartridge and the replacement cartridge which they supplied without fuss or delay. At this point I am shall we say...'less than happy'? But when we had a second problem the business owner asked how long I would be there, jumped in his car at 8pm at night and drove straight over to my office at Chatswood (from Regent's Park !) and sorted out the problem personally. By any standard this is service way way above the norm and well beyond the call of duty. The guy was friendly, professional and totally prepared to stand behind his products and his service. Amazing stuff best I have ever experienced in this field, and I am not easily impressed. Sooooo.. the take home message is 'These are the people you can deal with confidently'
wow that's customer service! and great to know that there are businesses out there that truly believe in their products without a doubt.
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