Seymour Street Medical & Dental Centre, Ringwood
i also have major back problems, which has suggested i have surgery 3 years ago, and i had an opinion from a doctor (not a specialist) told me around the same time, i may not walk in 5 years. i received a referral to boxhill hospital specialists. the boxhill specialists did not set an appointment date, as they insisted they hadn't received the faxed referral. (i was told my seymour st medical centre that this is not uncommon from boxhill hospital). it has been a process of backwards and forwards, contacting and chasing people up myself for the last 2-3weeks. finally i got through to seymour st medical centre, where a lady was very impatient with my call. i passed on the message that my referral fax was not received at the other end. she couldn't understand what i was talking about. i slowed down my language and tried to tell her for the second time. it didn't seem to worry her, so i asked if i could be called when the fax was re-sent, as confirmation. she said something along the lines of "i have to find the doctor, then i have to find the file, then i have to find someone to fax it... ..[this] will take the whole day". i was very unimpressed, not knowing my history of my back, or the urgency, and not caring to know any other relevent details. i am under the assumption that i probably wont get a call back, it is not on any list of priorities (for her), in which case i will have to make a personal visit!
i should not have had to follow these various jobs, which people are paid to be kept in. the receptionist should have been more understanding, and familiarised with any possible medical urgency a situation like this might have.
the only thing that is good about this medical centre is the fact that they bulk-bill.
i understand not to use their services again, as my health might be at risk and i'm scared for nothing to be done about my health conditions."
I just went their for my first time, as we have moved to Ringwood recently, and I needed somewhere close that I could be walk to. After I read the reviews, I wasnt so sure coming here. I stood inline for 18 min to check in. This wasnt great, as I am in pain standing. I saw the first Dr available, and I was only siting for 2 min, when I was called. That was great. Dr Kempter was pleasant, and I did not feel like I was being rushed as I have been before at the other Bulk Billing place I have been to. It is much better than the other bulk billing place, and I was impressed after reading the negative feedback. I went on a Tuesday at 11am. "
"While I appreciate your opinion is your own and I don't doubt that he is qualified, what I do doubt is that he cares ... he spent no time with my daughter and diagnosed her with something she didn't have missing what she did have - to me this is not me having a bad day, how can it be? I explained all her symptoms (as I did to another Dr who spent TIME with us and CORRECTLY diagnosed her rather than dishing out UNNECESSARY antibiotics) and he was too busy or uncaring to listen - perhaps he was having a bad day? As a doctor getting paid to look after people’s health, I don't think I'd ever risk seeing him again as he's already made one too many mistakes in my book by messing about with my daughters health – a mother knows her daughter best and when she tells you something is wrong the least you can do is listen. It is totally unacceptable and he seemed quite nonchalant when I tried to address my concerns. This is the behaviour that gives mass bulk billing clinics a bad name."
The following week I was involved in a car accident and again received excellent care. Bulk billed xrays in the same building and then straight back to the doctor for result. Awesome.
They also have a Chemist, physiio and dentist. Plenty of parking also.
I think this is a great facility and will continue to use it when i am unable to get an appointment with my regular doctor.
IF you have children the Dr. Rudolf Boctor would be the pick of the bunch for youngsters ( and he is pretty good with Adults too.)
no Appointment Necessary first in first served basis, and you can choose your doctor.
All in all a GREAT clinic."
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