My mates and I were looking for a new place to get together and play some games overnight (A lot of these places allow you to hire the building for the night, lock it down for 12 hours overnight and let you play all the games you want) since our last place unfortunately closed, we decided to give this place a chance.

I booked it well in advance with a credit card deposit, told the owner which games we would be playing, which he confirmed was all right.

A few weeks later my mates and I all rock up ready to play some games on the night of our booking. Here's where the negatives start flying in:

-Those games that I made sure they had (and even still have confirmation e-mails from the owner as proof)? Yeah, they didn't have the majority of them, and only had ONE copy of the "main" game we were going to play all night (Modern Warfare 2, shortly after its release).
-Their OS and Steam accounts are set up extremely poorly. When we were done on one game, their employee on duty had to come around to our computers, one... by... one... and change accounts around. Why not just have one account per computer with multiple games? Poor.
-When I called the owner to complain, he acted as if nothing was wrong, said I was lying about the aforementioned e-mails, and basically abused me for 'disrupting his night off'.

The only reason I gave Quality two stars as opposed to one, is because we ended up staying anyway and playing other (albeit outdated) games instead, and still had an enjoyable time, no thanks to the atrocious management.

The only reason I gave Service two stars instead of one, is because while the owner was incredibly rude and the actual service itself was terrible at best, he had hired an employee who was very understanding and sympathetic which softened the blow a little.

Value would have gotten four stars or so, the prices were reasonable. This is of course assuming we had gotten what we had paid for, which we didn't. This warrants an instant one-star rating.

Overall, it was a shocking experience. None of the players in my group will ever use this business again or anything with the "1frog" label attached to it. To be fair this all went down in early 2010, so they might have improved since -- but they honestly do not deserve a second chance from me, so I guess I'll never know.

I was recently approached by a girl on the street with coupons to 1FROG Gamesworld for 2 free hours. I went down with some friends and played Left 4 Dead with my mates. I'm now a member and we go down all the time. It's great!