Must have missed the boat here....These guys have left me with a flodded backyard for 3 weeks without any attempt to help or even send anyone out... I'll be posting pictures of the damage and emails also (its a fault in the structure of the poly tank) - Desparate calls for help are answered with the occasional email and excuses but ultimately have only seen well.. nothing. I have to judge by their action its a '0 star' for after sales service.
FYI - Their excuses have ranged from - 'its a tank we no longer look after as the supplier is out of business (thanks - so I'm high and dry?)' and 'my manager is away - he will call you'. Have been handed across 4 different folks in 3 weeks- each of whom appear to have limited ability to even have someone come out to inspect the issue. V unhappy.
I know they have local agents as they had dropped this in conversation (I'm in Melbourne) but nothing .........
Got my tank delivered last Tuesday.
Great delivery service! Fantastic to have so much effort going into getting it in the right position.
Really appreciate the quality of service from Trent.
Cheers
Lorant
I purchased a 10,000 litre water tank recently. Happy customer, will use you again, plus recommend you.
Service: Staff are knowledgeable and helpful, with a relaxed patient manner with customers. We wanted a water trough and the guys were good at explaining all the types to us.
Product: a great range of troughs, tanks and other poly items we viewed on display at a Ballarat field day. This can be confusing but the guys took the time to find out our specific needs and we ended up with exactly what we required.
We are very happy with the trough we bought at a verycompetitive price
I purchased a 2000 litre slimline tank. The whole process was first class. Delivery driver very courteous and very helpful.
I purchased a 33,750 litre poly tank from WaterStore in September. The experience was Awesome - thank you!
Bought a 33,750lt tank from WaterStore in August. Great to deal with from the first phone call until delivery.
I purchased a 2250lt tank and an Orange pump recently. Very impressed with all sectors of this company. Well done.
In May I purchased a 5000 litre water tank for the garden. Fantastic to deal with - great service, fast delivery - stress free!
I purchased a 22,700lt poly tank in June 2014. Everything was as promised, when promised. Thank you.
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I am sorry Narelle Kossatz. Head of Legal And Compliance at energy matters I can't seem to find any record of waterstore ever selling you a water tank .I am sure the leagalities of a false review would constitute defamation wouldn't it !
To add insult to injury I have just been threatened with a defamation case.