Expanded during last couple of years but product range somewhat limited. Very anglo-Australian focused purchasing. Fruit & veg were appalling quality, but after I returned rotten (1 day old) spinach, I received verbal and written apologies, money returned and gift card .. and the shop looked like someone had gone through it and upgraded F&V quality++ (Full points for their responsiveness). I don't know where they find their staff .. a real mix of genuinely helpful, pleasant people and others who are really challenged by basic requests. Could be a much healthier business if someone went through and did a stock assessment, a customer survey. But perhaps I'm being a bit hard on them. Love the Frequent Flier points and reduced petrol costs which are inducements to keep returning.