Verve Portraits

4.7
based on 146 reviews

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146 reviews about Verve Portraits

verified email - 30 Jul 2012

Great photographers. Our session was amazing and the photographers get the best family shots, however the final photos are a bit expensive when you need to chose the frames and thing. Would be better if you could buy the prints on there own.

verified email - 21 Feb 2011

After i reviewed this business and they replied to my private email address, as they said on WOMOW that they would like to rectify the experience, they sent me a email offering me a better deal and to come back to the studio and do another shoot. Needless to say I declined the offer.

Hi Janeb9, Unfortunately many businesses use such (marketing) strategies to retain a client, not realizing that they essentially void their alleged ‘apology’. Genuine apologies should include avenues to ‘repair’ a problematic area, not secure repeat business. Sorry to hear of your experience but we sincerely thank you for reporting it with great candor. Regards, Reeces

verified email - 18 Jan 2011

My 18month old son, myself & my dad spent 3 1/2hrs at verve, all for one photo. We were told to bring 3 changes of clothes each person and my son;s favourite toy to use in the shoot. The photographer had not a clue or understanding of a 18mth old expectations. the photographer wanted my son to do all these unrealistic action shots, even when my son was so exhausted, hungry, the photographer's attitude was oh heres a biscuit for him now can we get back to the shoot. The fluroscent lights that they use are no good for people with epilepsy. When i went to view the photo's they didnt explain the process in what to choose, and they gave me the price list which was in the $2000 price range for a couple simple photo,s, when i went to collect my one photo at the cost of $220.00 it hadnt been finished yet, this happened 3 times on the 3rd time of collecting the photo. they asked me if id come back again, my reply No way never ever again.

Approximate cost: $2000.00

verified email - 16 Dec 2010

The photos were nice, in a formal studio kind of way. The service was dreadful and I will never go there again. See my reviews for the photographer I went with the next time and recommend!

I found the shoot itself was OK, but the photographer didn't seem to understand children and their concentration spans. He required poses over and over that a child just isn't going to be able to do. The poses were original and fun, and shoot experience was fine, just a bit long and difficult for a 1yo. The previews of the photos was good too, although a little rushed given the number of photos and the allocated time.

It was after ordering the photos that the difficulties began. We were transferred to another person (not the photographer) who seemed to be in charge of the digital manipulation of the pictures and the printing. I tried over and over to explain what I wanted, spending a lot of time on the phone and checking emailed prints - I never managed to get the message through, for some reason. The pictures are nice, but not exactly what I wanted and at this price they should be! We got a package for about $2,000 dollars for 6 wall prints - expensive, IMO.

We also waited about three months for our pictures. I had hoped to have them for display at our daughter's first birthday in November, but no. I then hoped to have them for Christmas, but no. I had to call and chase them - and they finally said they were "busy over Christmas". Well, so am I! I have better things to do than chase up a group who takes the money off my credit card the same day, but takes three months to deliver the goods. I told them at the time I finally picked up the pictures that I was not satisfied with their service, but they seemed totally uninterested in this feedback. I wrote a letter and got no reply. Clearly they do not care about repeat business.

My sister, unfortunately, didn't listen to my experience and went this studio as well for her family photo shoot. In the end she did the whole photo shoot and walked away without buying anything. They "position themselves in the market" in the several thousand dollar range. They want to do only wall art prints and will not do photos for desks, albums, on paper or any of the other usual uses for pictures. They also don't sell the digital files.

If you have lots of money and want a very polished artistic final product, this might be the team for you, if you don't mind hassling them every day for months to get exactly what you want. For the average family photo shoot to get nice pictures for your family Christmas card or for an album for your coffee table - go elsewhere. You have been warned.

Approximate cost: $2000

Hi Elizabby, Thank you for a genuine, detailed and well rounded review. Your writing skills are appreciated. Hopefully the afore-mentioned business will take the constructive criticism on board and make the necessary alterations that appear to be warranted. Regards, Reeces

Anonymous
verified email - 08 Jun 2010

I went there with my family for a family portrait. The finishing results are beautiful. They are really artistically presented. The prices, however, are very pricey, so unless you are willing to dish out 6 months of your pay cheque, you might as well not go there.

Approximate cost: $5000

VervePortraits1 12 Dec 2010

Thank you so much for your great review and we appreciate the feedback regarding prices.

verified email - 10 Apr 2010

The photography session was interesting I had a very bad tempered 18 month who was not co-operative at all, but the photographer Mark got some good shots.
I wish I had thought about the shoot more beforehand as to what kind of shots I wanted as he seemed to need direction from me.
The wait for the photo's took about 6 weeks which I thought was excessive-they don't do the framing on site.
However the finished product were framed beautifully and the canvas print I had looks beautiful.
I thought the pics were quite expensive but they do gorgeous despite my little boy trying his best to sabotage each photo. He managed to capture his best image.

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