Ordered product and paid for express shipping. Received no product and no update and after 2 weeks cancelled my order. Was told that I would get a refund “within 5 days” - that was 3 weeks ago. Now going through painful process of recovering money (this is pretty much a scam company).

Approximate cost: $90

Store is always busy and took a while to get a staff members attention, however there seems to be plenty of staff and when I did get some attention I was very happy with the staff members product knowledge and assistance with my needs. Value for money products and great cost savings.

A great range of toys and baby goods its a pitty though alot of the younger staff members not all but a few I have been served by are quite rude and short.

good place to shop for toys if you call ahead to see if they have it in stock!! every time i go there they never have what i want and i have to travel to another store to get it. There service is terrible, they need to change there attitude or higher older staff not 14 - 16yr olds. The place is always a mess, i understand it is a toy store but they could clean up once in awhile!!!

Store drones that would be better replaced by trained monkeys. Prices around 20% more than their competitors at Kmart and Target (although admittedly cheaper or on par with Myer and David Jones). Stock replenishing intermittent and generally crap. So much potential, such small exploitation of that potential.

Approximate cost: $too much

Very good range, no service rather than low service, good range of very cheap toys, good range of must have toys when other places didnt have them, large store, no service at all, some of the toys were less expensive at Target, but overall the prices were OK, very large store, absolutely no service.......

Approximate cost: $average prices, better than average value

This is a big store with plenty of product, but I can never find my way round it easily and am never sure if they don't have what I'm looking for or if I just can't find it. And I can never find anyone to ask. The staff all look like highschool kids which would be fine if they knew their stuff, but they don't and often come across as if they could care less. This place could be so much more if it had good knowledgeable staff, it always comes across as cheap, just like a $2 shop crammed with items but non one knows anything about them or where they are. I've been in $2 shops with better staff. It is my place of last resort for toys.

Toys R Us have a pretty large range of toys and prices are usually reasonable but there is never any staff to assist. All the staff look about 16 and appear to have no interest in the world in their job and very little knowledge of the products they are selling. When it comes to paying there is usually a long line at the counter. My children do love going there mind you and there are always lots of toys around for them to play with. and you can always pick up something cheap to keep them entertained.

Toys R Us would sell a lot more if they actually had some service staff. They often have great products on special but it is so annoying to buy from them I have been known to walk out without buying anything. They don't have nearly enough people on the floor and if you can find what you're looking for, once you take it to the counter be prepared to wait for a good 20 minutes to pay for your purchases.