Smile Studio Ballarat

1.0
based on 1 review

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1 review about Smile Studio Ballarat

verified email - 04 Feb 2021

Smile Studio provides substandard work. I recently spent over $10,000 for porcelain veneers and other procedures all being unsuccessful (one not necessarily being the dentists fault, a failed crown).

My veneers after review from another dentist confirms that they will require replacing as soon as possible, one may fall off within 12 months. Aesthetically they were very unprofessional, too long and not shaped to suit my smile post application. There was cement overflow that was not fixed as well as a gap between the top of one of my veneers and my gum causing pain. My concerns were not listened to after the application- i was told it will just take a while to adjust to my new teeth. After clinical notes and evidence from another dentist, i received reimbursement for my veneers however no apology for the situation or further compensation for the ongoing treatment. The blame was laid on the lab technician, not Dr Budhwar herself. I would not wish anyone to go through the same circumstance as me.
All reception staff, dental nurses and the dentists themselves are friendly and respectful. However the work was not up to standard.

The director however i can say has no empathy or concern for my situation. I have not been heard or apologised to by him or Dr.Budhwar.

i wanted to select zero stars, but it would not allow me to post until i selected at least one star. I will give the one star to reception and dental nurses, they were brilliant.

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