9 reviews about SCR Melbourne

verified email - 28 Jul 2023

I found Fergus and SCR to be highly professional and efficient. They were very conscientious and very respectful of my property. They communicated very well and had excellent follow up service in relation to finding a leak in the property.
I would recommend them very highly.

19 May 2022

SCR was exemplary in every way. We had an urgent job and nothing was too much trouble for Fergus and his team. The finished result was fantastic! Highly recommend.

01 Jun 2020

I Just had my balcony done by SCR. I found them to be very punctual and organised. They placed drop sheets in all working areas covering my carpets and staircase. I felt that their standard of work was very high, and they took pride in the job from start to finish. Highly recommend SCR Melbourne.

16 May 2020

SCR compiled a full re-tile on my leaking(outdated) balcony. Fergus and his team were excellent from the quotation right up to the day of completion. The tradesmen were very friendly, extremely tidy and most importantly professional and efficient in carrying out their work. I am extremely happy with the finish of the balcony and would gladly recommend SCR for anybody looking to get a similar job done or may be stuck in two minds! Thanks again SCR team.

verified email - 14 May 2020

DONT EXPECT THIS PLACE TO STICK TO THERE 12 MONTH WARRANTY !! STAY CLEAR UNLESS YOU WANT TO RISK IT. had large balcony done 9 months ago and was promised on voicemail that if there is any movement we will come back and fix it no charge and for $5000 i paid to just re grout so they should. soon as there where to he offered to give me half my money back or he will see me in court !! yep went the court line !! there workman was brilliant and was willing to help as much as he could and even said why arnt they just re doing whole job again !! he ended up giving me $2k back and fixed a small section. so im now still over $3k down for something that didnt work. the great line he used ? sorry if any movement we cant Guarantee that !! JUST BE VERY CAREFUL PEOPLE !!

Approximate cost: $5400

fergus-l158 15 May 2020

Sorry to see youve taken the time to write this Negative Review. You only had 3x months warranty remaining. I returned you $2000 despite this. I have been in business for over 35yrs & as such try to be as up front as possible. On the Advice of my technician on site that day he advised me that your balcony had several previous patch up jobs done that had compromised our works. Our products are excellent but sometimes a full retile is the best solution if a repair job has with several new movement cracks appearing.
(In your case). Returning $2000 when your balcony has more serious issues going on below your tiles & with only 3x months warranty remaining it seemed both a fair & ethical outcome for both parties. Sorry to read you feel otherwise.

verified email - 28 Feb 2019

This company came out to do repairs on my balcony and clean, seal and grout the pavers in my courtyard. There are question marks remaining as to the structural integrity of the balcony and they refuse to certify and guarantee the works they performed despite numerous requests.

They have ruined the pavers in my courtyard by putting down seal whilst raining and walking their muddy shoes all over the surface. The mud is now permanently sealed in. Despite performing remedial works, including stripping back the sealer to remove the mud, they remain blemished. They have now given up on trying to remove the damage caused and refuse to reimburse money.

These guys use unskilled workers who need constant supervision. They refuse to be held accountable for the mistakes they made. Most unprofessional company I’ve ever had to deal with.

fergus-l 08 Oct 2019

Sorry you to see your negative comment!
We have been in business 15 years plus in Aus and your one Of 3x customers in 10yrs complaining & wanting more than your budget could stretch too. We gave you the 10yr warranty long term option and you choose the budget option with a 12x month warranty! As a company we feel you got more than your moneys worth calling us back daily looking for extras. We can only hope you choose another company in future. Shame On you !

verified email - 16 Mar 2018

Fergus came out to give me a quote on some repairs needed to our balcony. He was clearly knowledgable and explained what was needed in a way that made sense. He was not trying to 'up-sell' but rather understood we were concerned about keeping costs down while completing the job in a way that was going to result in a long term repair. I would not hesitate to employ SCR when we go ahead with the repair or if we have other jobs of this nature. Thanks Fergus.

fergus-l 09 Oct 2019

Thanks Fiona
Greatly Appreciated

12 Oct 2016

Fergus & the team have been fantastic doing large scale work for us across 2 balconies. the quote was reasonable & work completed looks amazing. Staff were polite & punctual.
Although we needed to complete work for waterproofing reasons the end result has added significant value to our property.
Highly recommend.

fergus-l 09 Oct 2019

Thank you so much for the positive review Melanie. Thanks so much for taking the time

10 Jul 2016

Scr used a flexible epoxy grout to stop my shower leak.
The tradesman arrived organised & was Punctual. The guy who came out carried out the service repair that took just under 3x hours. He Cleaned up the shower areas worked on and stopped the leak. I was happy with the end result & would Recommended Scr.

Approximate cost: $600

fergus-l 09 Oct 2019

Thank You for your positive review
Really Appreciated

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