I had previously visited the Fremantle store and decided to try this store and expect the same level of service and quality. I was disappointed. The ice cream that was served were slightly runny and looked like it was melted and refrozen and tasted a bit off. I commented to the staff and asked for a fresh one. The staff who claimed to be the manager came back with the ice cream much smaller than the normal serve and said I was previously served with a double scoop instead of a single. I only visit the chain as I like their products (hot chocolate and churros). The quality of these product doesn't vary from store to store. Also, untrue to their claim of getting a stamp for every hot drink on their loyalty card, they do not. I had a group visited and had 5 hot drinks, they only gave me one stamp for the one drink I consume and do not honour teas as hot drinks! This practice is inconsistent with the Fremantle store.