3 reviews about Rottnest Express

verified email - 04 Aug 2013

The only "express" part was the ferry ride from Fremantle to Rottnest.

Rottnest Island was great. We spent 5 and a half hours there and got to see heaps of the island.

Unfortunately that was 5 and a half hours out of an 11 and a half hour day. The other 6 hours were spent with Rottnest Express travelling.

We took a package that included a pick up from our van park. We had to be ready to go by 6:50am and they got us to the Barrack St ferry terminal very promptly. For some reason they had us there at 7:30 when the ferry didn't leave until 8:30.

We did get a cruise along the Swan river when we got going. The air conditioning in the cabin was freezing so the cruise lost a lot of it's enjoyment for us.

We had a deal with a hire bike. The bikes were pretty ordinary but you would probably expect that from a tour company. If you can then take your own bike.

Now for some reason they pick us up at our park but we have to make our own way back. So when we got back to Barrack St we had to bolt off the bus (we were bussed from Fremantle) and run across parkland and up St George St to catch public transport. If we had of been 10 seconds slower we would have missed the bus and, given it was a Sunday, wait another 2 hours or pay for a taxi.

Very poor customer service.

Approximate cost: $100

verified email - 27 Jul 2011

The ferry ride was enjoyable - morning tea was provided and commentary on the sights and landmarks that we were cruising past along the river till we got to the ocean. Seating was fine although all of the indoor seats were taken so we had to sit outside (which was fine). Staff ok, not very friendly though, seemed more focused on just doing their job.

Approximate cost: $60

tinasparkle33 29 May 2012

friendly staff do make all the difference.

verified email - 14 Dec 2010

Quite, reliable, on time transport from and to Rottnest Island. they don't wait for any late runners but are nice enough

Write a review

Business Owners

Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.

Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...

See how it works

Upgrade Your Account