We purchased a brand new ride-on mower from these guy's shop in Lilydale. Try and get them on the phone??? They just don't answer. The ride on was a great price. They promised delivery at 4pm Friday, I rang them at 4.30 several times to be met with a message bank on the 3 numbers they advertise. Finally they answer...they had forgotten but luckily one guy lives near us so they would drop the mower off after work. After about an hour of driving the thing I notice that part of the tie rod end is bent and gouging into the front tire, there was also a nick under the axle indicating that the damage was most likely done when they forklifted the mower into their ute. We bent the tie rod end back but several days later the tire was flat as a tack. Several phone calls, message banks finally spoke to someone who said yes they would chase up a new tyre and call us back, they never did. I had to ring again the next day going through the same message bank etc to be finally told yes the tyre has been ordered and should be there in a couple of days. This morning I tried calling them again and left messages but they didn't answer , assuming that since over 2 days had passed the new wheel should be in we made the hour trip to Lilydale to pick it up. It was not in yet! If they had answered their phone it would have saved us an hour round trip. The guy at the lilydale store new nothing about the tyre but promised me he would call when it gets in. Nice brand new 3 wheeled mower currently unusable..extremely frustrating. It is very frustrating to deal with a business that does not answer calls and does not return calls after messages are left, in fact, I am unsure how they manage to remain in business!

the girl that helped me was very helpful and should be paid more as she was the only one in the shop trying to cope with all the customers but she was a shining light

He wasnt friendly at all and he seem to ignore me when I walk in. My experience there was not good at all I will not recommend his service to anyone.