We had a new evaporative cooling system installed and wish to thank the guys at Pulbrook air for their work, we have no hesitation in recommending Pulbrook to our friends.

Approximate cost: $3500

Keith

My wife and I would just like to pass on our sincere appreciation for the excellent after sales service you extended to us when you replaced the Touchpad controller on our Vulcan central heating unit which failed last month (just as we were heading into a cold spell). You did this at no charge (and arranged to have one of your warehouse staff deliver it to our home on his way home), as you did not think the controller should have failed as the unit was only installed by yourselves in April 2006, and your efforts to get Climate Technologies to contact me to discuss the issue had proved to be in vain.

Considering that the unit was no longer under warranty and you had no obligation to supply us with a unit, I would consider yours and your companys commitment to after sales service to be exemplary.

This is the second time that your company has shown this type of excellent after sales service as just after the unit was installed I made contact about the units excessive gas usage and after several discussions with your service people, it was arranged for Climate Technologies to come out and check the system which was re-calibrated and the gas usage dropped to what would be considered an acceptable level and since then the unit has functioned perfectly until the controller failed.

Both my wife and I would have no hesitation in highly recommending your company to anyone considering having a central heating unit installed as the after sales service your company has shown would seem to be a rare commodity these days.

Approximate cost: $0

I had a split system installed into my apartment. Pulbrookair were amazing, I plan to renovate my apartment in the future so they helped with the best possible placement and provided a better solution to my heating and cooling needs. I couldn't be happier and I am warm.

We needed our heating installed in 2 stages, to existing and then to the extension parts of the house. They were ok with it and did it. The guys were friendly and working quickly.

Efficient, professional service. Salesmen were prompt and willing to tailor the service to our needs. Installers were clean and focused. My partner and I are very impressed and happy with Pulbrook Air. Our home is so comfortable and there were no hiccups throughout the whole process. Very very happy.

Ducted heating was installed quickly and efficiently, along with all the advice and friendly service that is so often missing nowadays.
A very pleasant experience and nothing was too much trouble.

Approximate cost: $3,500.00

We had a full ducted refrigeration system installed and searched through a few companies before deciding on Pulbrook, our rep was so polite and really educated our family of the system we purchased, we actually had another big company quote us however their rep was not up to this standard andhe could not provide a final cost (which was a bit discouraging).

Approximate cost: $10000

I got 12.5kW Daikin Ducted Air Con System installed upstairs and a separate 2.5kW Daikin Wall Split installed downstairs. Overall I was very happy with the service provided by Pulbrook Air. About a week after the original quotation, the guy that quoted called me back to check if I had made a decision. After some questions being answered to my satisfaction and some negotiating, I accepted the quote and both systems were installed a few days later! This impressive turnaround time probably had something to do with the fact that summer had just finished, so they probably weren't that busy at the time.

The only minor issue I had was that they installed the wrong model split system downstairs, but came back after a few days to change it to the correct model (I had not paid for the split system yet, maybe this had a direct relationship to their prompt action to change out the incorrect model?).

Overall the system works great, but I'm still waiting for a very hot day (35+ degC) to fully test the system at its full capacity. Overall I am satisfied with the price and service provided to this company. Their tradesmen were tidy and courteous - they asked when in doubt, and they answered any questions I had during the installation. I am pleased with the overall completed installation quality.

I have read on some internet forums however, some horror stories about the level of service provided when it comes to warranty claims, which I obviously cannot comment on at this stage because I have not made a warranty claim as yet.

Gas ducted heating installed - prompt service. Very efficient, professional and clean. The quote was reasonable (not the cheapest) and 3 days after accepting the quote the installation was done.

Approximate cost: $3000

We had a gas ducted heating system installed, our home is federation and required attention to detail, my husband an I have heard many horror stories.

Approximate cost: $5000