Our 4 year old fridge decided it couldn't hold the weight of the door and decided to give way on me one evening crashing to the ground giving me a really good looking black eye. Wow have you ever seen how much you store in a door.
Contacted the owner after referral from a more reputable local company who didn't at the time have the part and was ecstatic that we were able to pick up a 'universal' part that night (what a bonus !) it was the wrong part.
I then had to return this to the store in Penrith ($60 part no refund) for an original hinge to be ordered being family of 4 it is a bit of a necessity.
Told 2 days it was over a week they then proceeded in giving me the same one I had returned charging me an extra $10 for it supposedly being original.
My husband then returned and it took a further 3 days to receive the correct part with no apologies, no discount for the inconvenience.
Absolutely disgusted after previously receiving outstanding service from previous owners for many years they were reliable, trustworthy to go to this disappointment.