I am writing to express my deep disappointment and concern regarding a recent customer experience at your Rouse Hill branch in Australia, which has been the most unpleasant encounter I have had with any business in the country. During a visit to the Rouse Hill store to collect my glasses, I encountered a series of issues that have left me frustrated and dissatisfied. The initial communication indicated that my glasses were ready for collection, but upon arrival, I was informed by your retail staff, Mandana, that my order had not been processed due to a payment error. Despite my request for expedited assistance, Mandana attributed the error solely to me and displayed a dismissive attitude.
After intervention from another staff member, it was agreed that my glasses would be shipped overseas at no extra cost. However, weeks later, I received notification of an additional $30 shipping fee, which had not been communicated to me initially. This discrepancy led me to engage with the store manager to seek clarification.
During our discussion, I was shocked to be accused of making a racist comment about Mandana's English proficiency. I categorically deny this allegation, as it is entirely false and baseless. The manager asserted that there was never an agreement to ship the glasses for free and supported Mandana's claim without proper investigation.
This situation has left me not only falsely accused but also deeply concerned about the integrity of your business and the professionalism of your staff. I implore Oscar Wylee to conduct a thorough and impartial investigation into this matter. False accusations can have serious consequences and should not be taken lightly. I believe in fair and honest business practices, and I trust that Oscar Wylee shares these values.