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Nurture Nappies

4.4
based on 78 reviews

78 reviews about Nurture Nappies

Anonymous
07 Sep 2011

I recently ordered some gorgeous modern cloth nappies for the second time from Nurture Nappies and couldn't speak highly enough of this fabulous business. I placed my order late Thursday night and received the nappies on my doorstop on Monday afternoon! The products are excellent quality and they are very knowledgeable in regards to the nappies and accessories that they sell. I will definately be ordering more nappies from Nurture Nappies in the future :)

Approximate cost: $125

verified email - 09 Aug 2011

Please read my entire review on this company as I've updated my opinion...

Modern Cloth Nappies - that's what this Australian family business specialises in!

I've found them to be very helpful and knowledgeable about their products, especially when I first started my investigations into using clothies on my baby. They have a great range of carefully selected items, and I've been very happy with the quality of all of my purchases to date (nappies, wool cover, biodegradable liners, change mat, mattress pad, swim nappy, wet nappy bag). The items arrived very quickly when ordered (I'm in WA), and their communications with me have been very good.

They also have a Facebook presence and email a Nappy Newsletter if you're interested. It's worthwhile subscribing, as they often run some great specials, as well as offering FREE shipping on occasion. As many of my purchases have been small - the free shipping offers have been great for me! They have a sister site - Tribe (beautiful gifts for "little folk") - and they run cross-promos for shipping sometimes too.

Friendly and helpful staff, quality products - one of my favourite cloth nappy businesses!

**** Okay - so now an addendum to my original rave review.... ****

I originally purchased nappies from this company in 2010 (with some further purchases during 2011) and was extremely happy with the service I received at the time.

However, all that changed in late 2011...

I had a warranty issue with a number of nappies that I had purchased and it took a total of 6 months and many, many, many emails before I finally received a refund. This company really tested my patience and I became so frustrated, that I was one step away from lodging a complaint through consumer protection.

I'm afraid that Nurture Nappies have burnt their bridges with me.

View all 4 comments
sams24 27 Sep 2012

I've had the same experience. Paid in July, nothing by end of September. Backyard operator methinks. Better off on eBay

jessm13 29 Sep 2012

I've also had the same experience. Ordered in April and still no nappies. Have been promised a refund but have still not seen this either. I would not recommend this company.

lukec16 18 Oct 2012

we to are in this mess- ordered in March with many unanswered phone calls, unfulfilled emails and out of pocket $310. still waiting for refund ha!

verified email - 15 Jul 2011

I used their lay-by service for a few covers and soapnuts. Easy to use service. Great deals on the covers. On completion of my lay-by the covers had been reduced further on their website, meaning my lay-by would have been $30 less if using current prices. I sent an e-mail asking about this and when my order arrived today I discovered 3 extra wraps. Thank you!
I'm in WA and it only took 24 hours.
Very friendly service and I will be using them again.

verified email - 14 Jul 2011

fast, very helpful service! great that nurture nappies is on facebook so you can't miss any great deals that come up. big smiles!!

verified email - 14 Jun 2011

Great service and very easy and helpful to deal with, especially if you're a 'newbie' to the world of MCN's and need some guidance along the way. They have an excellent and ever changing range and also have a lot of specials and free shipping promotions etc on a regular basis. They have flat rate shipping which is very fast and efficient - not necessarily cheap only if you're only buying something small but great when you're buying a few things. I personally tend to take advantage of their free shipping promotions when I'm only making a small purchase so the cost isn't an issue to me then in any case. I made my first purchase from Nurture Nappies about 3 and a half years ago and have been coming back ever since - a very happy customer :-)

verified email - 23 May 2011

I have waited for an order for ages with little communication as to when I could expect it. Questions I asked (via email) were not answered. The product range is excellent though and they have good sales.

verified email - 27 Apr 2011

I've bought some modern cloth nappies through Nurture Nappies recently. I think their website is very informative, and they were also really helpful when I rang with questions as I had never bough cloth nappies before. The only downside was the delivery time - I ordered some colours which were out of stock, and it wasn't explained to me quite how long the wait would be. I rang up a couple of times to check and once I knew that colours were the hold up, I was happy to just switch to a colour they already had in stock and it was then sent straight to me. The communication over this could have been better. Otherwise they are great though, and the delivery came with some very sensible suggestions and tips on washing etc - perfect for a first timer.

verified email - 20 Apr 2011

Great products, fast postage, professional service. Easy to use website. Definitely recommended.

Approximate cost: $100

verified email - 16 Apr 2011

Nurture nappies excel in customer service, products and price. On both occasions the nappies arrived next day.

Anonymous
verified email - 04 Apr 2011

I placed an online order on Friday and received it on Monday morning from 2 states away!! Very impressed with the websites ease of use, the fast dispatch and the fabulous products. The fact that it was a sale was great too. Might have to go back and see what else I need.

Approximate cost: $35

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