This useless company steals your
Money and doesn’t deliver their goods. They used to be reputable (I read they’re under new owners - says a lot) so before I knew I would have these issues I also placed 3 orders for next year and I can’t get them cancelled. I can’t even get my money refunded on the goods currently paid for in full that was supposed to be for this Christmas. They ignore all forms of communication and no longer have phones to call them on.

Approximate cost: $1470

I've been a dedicated MyLayby customer for around 5 years, and have thrown them hundreds of dollars in orders over the years.
They have been fantastic, until the last 6 months.

Suddenly, they started charging a postage fee for large items, when they never did before. Ok, I can't handle that I guess.
Then, I would almost be finished paying off an order, and then log in to see I suddenly owe $50 more than I did the day before. I contacted them and they said I hadn't paid the order off within a sale timeframe so it went up in price. Um ok, that was a one off I guess. Then it happens again. I'm $8 away from paying off a bike for my son, I log in the next day, and it now says I'm $55 dollars away from paying it off! And my weekly payments jumped from $2.87 to $18, with no email about the change, or why it changed.

I immediately cancelled all my orders and requested a refund, as I just can't rely on the company anymore,or trust that they aren't adding amounts to my orders without permission anymore. I'm sad to say, as they HAD been fantastic, but their tactics seem sneaky these days.

Unfortunately I wouldn't recommend them to anyone, but if you DO use them, keep a very close eye on the amounts you have owing, and take screenshots every now and then to keep track.

I'm undecided if I will take this further with the ACCC, as I've now lost money from having to pay cancellation fees etc.

I have been dealing with my layby for about 12months now and I love the products, so far I have had about 12laybys and still have 16 to go, they did have a free give with each layby and when payment are final the products are sent by Australia post and arrive a few days later I will always deal with these guys and get what I need for my home and lesure

Approximate cost: $3999

I have used my layby for a couple of years and this is how I do ALL my chrissy and birthdays shopping... I have 3 kids, so it gets costly at Christmas! I don't know what I would do with out this kind of service and being able to pay it off in small amounts. I have currently have a coffee machine which I have almost finished payments on and can't wait to it to be delivered!