I walked into the fragrance department of the store and was greeted by a staff member who asked if i needed assistance. I told her i was browsing and she told me that when i was ready, to call her and she would look after me.

Approximate cost: $150

I needed to purchase a whole lot of vouchers for WOMOW members. Firstly I rang head office to see if these could be ordered on the phone and mailed out. I was told to go into a store. So I went to the city store and was at the homewears section as I also needed to purchase a wedding present. I asked the women serving there about buying about 50 vouchers and they said they couldn't do it there and I'd have to go upstairs to the customer service department. After waiting at the counter for someone's attention, I explained what I was after and they told me they couldn't do it, I'd have to go downstairs as they were too busy. There was about 4 people serving and probably another 2 people had lined up by then. After I told them I'd already been downstairs and was told to come up here, they said I'd have to speak to their corporate accounts. Told them I'd already done that so they reluctantly agreed to serve me. Said it would take a couple of hours to process the vouchers and I'd have to leave my credit card with them (meaning I couldn't do the other shopping that I needed to do). Extremely annoying - especially considering how much money we were spending with them. They then said to me that they couldn't do it as they could only process 40 items on one transaction. It didn't seem to occur to them that they could do 2 transactions - which of course, I suggested!

I found something that I wanted to try on, when I went to the fitting room one of the salesperson said "Closed, if you want you can buy it and if you don't like it then return it, or we can hold for you". I looked at the time and it was 6:45pm, understandable if they had to close the fitting room but the attitude was horrific...I was very disappointed with the service.

"Would you visit it again?" because of "The Good" I have to go back...but would keep it to a minimal.

It is convient to go to Myer -it has a huge range of most products, is contained in one store and you can look up on the website if they have a type of product. However, the customer service is really bad. In many of the departments it is difficult to get service. Also you have to pay in each separate department -as one store there should be the ability to make one payment at a central point if you are buying from more than one department.

Approximate cost: $5-$1000