I just had my Cane Creek Double Barrel serviced and repaired by Simon. The customer service level was above and beyond. Despite being down one mechanic at the time, Simon handled my urgent order so I could get the shock back before my holiday. Upon finding out there were damaged parts that needed to be ordered in, he was able to have everything ready and waiting for the new parts, and to follow instructions to send it to me in another state via parcel locker and it all worked out perfectly. As I said, above and beyond service. Thanks a lot mate.

Approximate cost: $200